Shipping policy

For specific shipping costs, please refer to the following：

1. Shipping fee and duration of different region.

1.1 Shipping Rates for Orders within Australia:

Handle Time: 1-2 business days (Fulfilled: Mon - Fri)
Delivery Time: 2-8 business days (Fulfilled: Mon - Sun)
Total delivery time: 3-10 business days

For orders weighing 0-1 kg, the shipping fee is $10 AUD.
For orders weighing 1.01-2 kg, the shipping fee is $14 AUD.
For orders weighing 2.01-3 kg, the shipping fee is $18 AUD.
For orders weighing 3.01-4 kg, the shipping fee is $22 AUD.
For orders weighing 4.01-5 kg, the shipping fee is $26 AUD.
For orders weighing 5.01 kg and above, the shipping fee is $30 AUD.

Note: Orders exceeding $80 AUD are eligible for free shipping.

 

1.2 Shipping Rates for Orders within United State:

Handle Time: 1-2 business days (Fulfilled: Mon - Fri)
Delivery Time: 6-27 business days (Fulfilled: Mon - Sun)
Total delivery time: 7-29 business days

For orders weighing 0-2 kg, the shipping fee is $15 USD per kilogram.
For orders weighing above 2kg, the shipping fee is $14 USD per kilogram.

Note: We regret to inform you that we do not offer shipping to Alaska, Puerto Rico, Hawaii, and Guam at the moment.

 

1.3 Shipping Rates for Orders within Malaysia:

Handle Time: 1-2 business days (Fulfilled: Mon - Fri)
Delivery Time: 2-8 business days (Fulfilled: Mon - Sun)
Total delivery time: 3-10 business days
For orders weighing 0-4 kg, the shipping fee is $3.5 USD.
For orders weighing 4.01-10 kg, the shipping fee is $3 USD.

 

1.4 Shipping Rates for Orders within Singapore:

Handle Time: 1-2 business days (Fulfilled: Mon - Fri)
Delivery Time: 6-27 business days (Fulfilled: Mon - Sun)
Total delivery time: 7-29 business days

For orders weighing 0 kg–1 kg, the shipping fee is $3.00 USD.
For orders weighing 1.01 kg–2 kg, the shipping fee is $3.80 USD.
For orders weighing 2.01 kg–3 kg, the shipping fee is $4.60 USD.
For orders weighing 3.01 kg–4 kg, the shipping fee is $5.50 USD.
For orders weighing 4.01 kg–5 kg, the shipping fee is $6.30 USD.
For orders weighing 5.01 kg and above, the shipping fee is $7.20 USD.

 

1.5 Shipping Rates for Europe:

For orders weighing 0-1 kg, the shipping fee is €11 Euro.
For each additional 1 kg, the shipping fee increases by €11 Euro.

2. Shipping Methods:

We use Australia Post for shipping as it is a reputable and well-established postal service in Australia. With extensive coverage across the country.

3. Duties and Taxes: 

There will be no taxes or fees applied to any orders, regardless of their origin. This means you can shop with confidence, knowing that you won't incur any additional tax charges.

4. Shipment Tracking:

Once we have shipped your order, we will send an email to your inbox. You will receive an Australia Post tracking number, which you can use to check the shipping status on your own. If you have any questions or need assistance, please don't hesitate to contact our customer support at service@malory.com.au , and we will be happy to assist you in tracking your order.

5. Packaging and Handling:

We take great care in packaging our products to ensure they arrive in excellent condition. All orders are securely packaged to protect the items during transit.

6. Returns and Exchanges:

Please refer to our Returns and Refund policy for information regarding returns, exchanges, and refunds.

Please note that the above shipping policy is subject to change based on specific circumstances and compliance with international shipping regulations. If you have any further questions or require assistance with your shipment, please feel free to contact our customer support team. We are dedicated to providing a smooth and reliable shipping experience for our valued customers.