FAQS

We are MALORY, dedicated to providing you with the highest quality laundry and feminine care products to ensure your day stays fresh and comfortable!

Please click here to learn more about us !

Our main products currently include day sanitary pads, overnight sanitary pads, disposed period underwear, laundry pods ,laundry detergent and body mask. Stay tuned for more exciting products to come!

We regret to inform you that, at this time, we are only offer shipping to Australia, Malaysia,Singapore ，Europe and United State.

Usually,We will use Australia Post to send the product to our valued customer.

1.1 Shipping Rates for Orders within Australia:

Handle Time: 1-2 business days (Fulfilled: Mon - Fri)
Delivery Time: 2-8 business days (Fulfilled: Mon - Sun)
Total delivery time: 3-10 business days

For orders weighing 0-1 kg, the shipping fee is $10 AUD.
For orders weighing 1.01-2 kg, the shipping fee is $14 AUD.
For orders weighing 2.01-3 kg, the shipping fee is $18 AUD.
For orders weighing 3.01-4 kg, the shipping fee is $22 AUD.
For orders weighing 4.01-5 kg, the shipping fee is $26 AUD.
For orders weighing 5.01 kg and above, the shipping fee is $30 AUD.

Note: Orders exceeding $80 AUD are eligible for free shipping.

1.2 Shipping Rates for Orders within United State:

Handle Time: 1-2 business days (Fulfilled: Mon - Fri)
Delivery Time: 6-27 business days (Fulfilled: Mon - Sun)
Total delivery time: 7-29 business days

For orders weighing 0-0.7 kg, the shipping fee is $15 USD.
For orders weighing 0.71-1 kg, the shipping fee is $16 USD.
For orders weighing 1.01-2 kg, the shipping fee is $15 USD.
For orders weighing 2.01 kg and above, the shipping fee is $14 USD.

Note: We regret to inform you that we do not offer shipping to Alaska, Puerto Rico, Hawaii, and Guam at the moment.

1.3 Shipping Rates for Orders within Malaysia:

Handle Time: 1-2 business days (Fulfilled: Mon - Fri)
Delivery Time: 2-8 business days (Fulfilled: Mon - Sun)
Total delivery time: 3-10 business days

For orders weighing 0-4 kg, the shipping fee is $3.5 USD.
For orders weighing 4.01-10 kg, the shipping fee is $3 USD.

1.4 Shipping Rates for Orders within Singapore:

Handle Time: 1-2 business days (Fulfilled: Mon - Fri)
Delivery Time: 6-27 business days (Fulfilled: Mon - Sun)
Total delivery time: 7-29 business days

For orders weighing 0 kg–1 kg, the shipping fee is $3.00 USD.
For orders weighing 1.01 kg–2 kg, the shipping fee is $3.80 USD.
For orders weighing 2.01 kg–3 kg, the shipping fee is $4.60 USD.
For orders weighing 3.01 kg–4 kg, the shipping fee is $5.50 USD.
For orders weighing 4.01 kg–5 kg, the shipping fee is $6.30 USD.
For orders weighing 5.01 kg and above, the shipping fee is $7.20 USD.

1.5 Shipping Rates for Europe:

For orders weighing 0-1 kg, the shipping fee is €11 Euro.
For each additional 1 kg, the shipping fee increases by €11 Euro.
For orders weighing 5 kg and above, the shipping fee is €55 Euro.

No, we do not charge any taxes on purchases of our products.

Currently, we only accept PayPal as our payment method.

Please click here to learn more about our payment method.

Sorry, we do not accept returns at this time. As a precautionary measure for our customer's health and safety, we are unable to resell opened or used products.

We understand that making the right choice is important, so we provide detailed product information to help you make an informed decision.

If you receiving a damaged or incorrect item, please contact our customer support email: service@malory.com.au within 30 days from the date of delivery. We will be happy to assist you and, if applicable, provide a full refund for the purchase price of the item.

If you have another other question,please feel free to contact us via our customer support service email: service@malory.com.au